Privacy policy
We appreciate your visit to our web pages and would like to provide you with some essential information regarding our commitment to data security and privacy.
LIFE IS HARD S.A. (“TID”) is fully committed to protecting the privacy of our customers’, partners’, and suppliers’ personal data. This privacy policy is intended to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information. The policy also includes the security measures Festo takes to protect such data and your rights concerning it.
“Website https://tidays.info/“, means any webpage (website, landing page, etc.) owned, managed, or under the umbrella of Life is Hard S.A.
By using this website, you agree to the collection, processing, and transfer of your data as described in this policy.
Please consult this section regularly, as the policy may undergo changes or updates. Any significant changes to this policy will be notified.
In addition to this policy, please refer to the Cookie Policy.
Who we are
Over the years, we have learned how to be better, how to listen to and understand our customers, and how to be there for them to provide the products they need. We have grown and developed because we have always wanted to surpass our own limits.
Since 2015, Transylvania Insurance Days has brought together local and international leaders and set the stage for the latest trends, innovations, and collaborations in the industry.
Over the course of two days, participants will experience compelling speeches, dynamic roundtable discussions, and unparalleled networking opportunities, all aimed at promoting the future of insurance technology.
Join us and become part of a community that delivers tomorrow’s insurance solutions today.
Information about TID
LIFE IS HARD S.A. (“TID”) is headquartered in Florești, Avram Iancu Street, No. 500, Cluj County, registered in the Trade Register under No. J12/1403/2004, with the tax code RO16336490
Contact information for TID
- Address: Florești, Avram Iancu Street, No. 500, Cluj County
- Email: tid@lifeishard.ro
- Phone: +40 735-311 564 | +40 761-326 331
- Fax: +40 378 107 275
- Website: https://tidays.info/
Use of the Website https://tidays.info/
By accessing or using any part/function of the website https://tidays.info/, you agree to accept and comply with the terms, conditions, and policies mentioned and/or available via hyperlink, and you confirm that you are at least of legal age according to applicable national legislation. If you do not accept the terms, conditions, and policies presented in this documentation, you should not continue accessing our website and/or using our services.
Intellectual property rights
The content of the website https://tidays.info/, including images, texts, web graphic elements, scripts, software, design rights, model rights, patents, and registered trademarks, is entirely the property of TID and is protected by copyright and related rights laws, as well as intellectual and industrial property laws. The use of any of the aforementioned elements without TID’s consent is punishable under the applicable legislation.
TID may grant the user/customer the right to use, in a specified manner, certain content from the website through an agreement. This agreement applies strictly to the defined content for a period established in the agreement and only for the person(s) authorized to use this content, without the ability to use other content from the website https://tidays.info/.
The use of any registered trademark name on the website https://tidays.info/ does not constitute advertising for the respective company. TID does not assume responsibility and cannot be held liable for any damages arising from the use of the website’s content.
Please report any noticed copyright infringements on the website to dpo@lifeishard.ro.
Where we collect your data from
In general, the personal data we collect is provided by you through email, via the website https://tidays.info/, through social media networks, or during your visits to our headquarters. Additionally, when you interact with us on social media (such as likes, shares, comments, reviews, etc.), we inevitably have access to information about you, particularly data you have made public on your social media profile.
How we use personal data
Please find below the purposes for which we process your personal data, the individuals who have access to your data, and how we store it.
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When you interact with us through contact channels on the website or social media
If you interact with us using the contact details available on the contact pages/forms of the website https://tidays.info/ or through social media messenger functions (e.g., feedback, complaints, information requests, etc.), we will use your contact details and the information you provide to offer you information and offers regarding our services, to address the reported situation, to assess the satisfaction level of our customers, and to continuously improve the services we offer.
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Personal data: |
Name, surname, phone number, email address, Internet Protocol (IP) address, cookie ID, Data you have made public on your social media profile, any other data you voluntarily send to us |
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Legality of processing: |
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Who we can share your data with: |
We will disclose your personal data only to the extent strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers with access to your data have implemented physical, electronic, and managerial security measures to protect the data. |
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How long we will store the data: |
We will not keep communications in our database that are older than 1 year from the date of the last interaction. Data transmitted through social media networks will be stored by these networks according to their own policies. |
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Where the data is stored: |
Data recorded through the website https://tidays.info/ will be stored on the hosting provider’s servers. Data transmitted through social media networks will be stored by these networks according to their own policies. Data that we download locally will be stored on our secure local servers and in the cloud. |
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Commercial and marketing communications
We may send you information about the services we offer if you have requested this information (e.g., by subscribing to our newsletter) or if you are already our customer and this information may be of particular interest to you.
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Personal data: |
Name, surname, email address, phone number, gender, date of birth, city, county, IP Address, browser, device, OS, IP location, page visit timestamps, comment, Facebook like, your newsletter (Newsletter) preferences and areas of interest, trade fair participation information, webinar attendance, or similar activities. |
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Legality of processing: |
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Who we can share your data with: |
We will disclose your personal data only to the extent strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers with access to your data have implemented physical, electronic, and managerial security measures to protect the data. |
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How long we will store the data: |
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Where the data is stored: |
The data we download locally will be stored on our secure local servers and in the cloud. |
Important:
If you no longer wish to receive newsletters or informational materials from the site https://tidays.info/, all you need to do is click the “Unsubscribe” button in the received email or send an email expressing your wish to unsubscribe to tid@lifeishard.ro, and you will be removed from these communications.
- We collect information about you when you create an account on the site https://tidays.info/.
We use this information to facilitate your access to the products on the https://tidays.info/ platform.
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Personal data |
Name, email address, pasword, IP, user ID |
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Legality of processing: |
We process your data based on our legitimate interest, specifically to facilitate your access to the products on the online platform and to manage account functions such as tracking your bookings and purchased tickets (Art. 6(1)(f) GDPR). |
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Who we can share your data with: |
We will disclose your personal data only to the extent necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic, and managerial security measures to protect the data. |
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How long we will store the data: |
Data recorded in your account on the https://tidays.info/ platform will remain accessible until you decide to close your account or for 3 years from the date of your last login to the account. |
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Where the data is stored: |
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- Contracting and fulfilling customer or partner requests
We primarily process personal data contained in the documents you provide and the information necessary for entering into and performing contracts.
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Personal data: |
Name, surname, phone number, email address, signature, role in the company, all shared information: access authorizations, comments and instructions, document processing, usage information such as date and time. |
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Legality of processing: |
We process your data for the purpose of entering into and performing a contract (Art. 6(1)(b) of Regulation (EU) 2016/679). |
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Who we can share your data with: |
We will disclose your personal data only to the extent that this is strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic, and managerial security measures to protect the data. |
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How long we will store the data: |
We will not retain personal data older than 5 years, calculated from the moment the contract ends, except for documents subject to retention requirements imposed by national legislation (for example, accounting records) |
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Where the data is stored: |
The data that we download locally will be stored on our secure local and cloud servers. |
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Participation in various events organized by TID
TID aims to increase customer and partner loyalty and to provide as many opportunities as possible for customer awareness and promotion of its services by organizing opening events, presentations, viewings, or various campaigns, contests, or other events dedicated to interested individuals.
Important: It is very likely that during these events we will want to take photographs or record videos of the participants for the purpose of promoting the community and TID’s services. We will always offer you the opportunity to object to this processing and will respect your wish not to be filmed/photographed by providing you with a distinctive element (e.g., a badge of a specific color).
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Personal data |
Name, surname, phone number, email address, city, vehicle license plates for access and parking permits, information for event organization, such as invitations, personal requests or travel/mobility details, documentation of your presence and any security briefings conducted. Optional: Image (photographs, video recordings). |
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Legality of processing: |
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Who we can share your data with: |
We will disclose your personal data only to the extent strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic, and managerial security measures to protect the data. |
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How long we will store the data: |
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Where the data is stored: |
Data collected through the https://tidays.info/ website will be stored on the hosting provider’s servers located in the EU. Data published on social media (photos/videos) will be stored by these platforms according to their own policies. Data that we download locally will be stored on our secure local servers and in the cloud. |
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When you interact with content on social media or share information from the site
We are active on Facebook, LinkedIn, Instagram. Whenever you interact with us through our accounts on these platforms (e.g., comments, likes, shares, reviews, etc.), we will have access to the publicly available data on your profiles.
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Personal data |
Name, image, and any other publicly accessible information on your social media profile or voluntarily communicated by you for specific surveys or differentiated analyses, as well as business information such as departmental areas or management responsibilities. |
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Legality of processing: |
We process your data to take steps at your request before entering into a contract (Art. 6(1)(b) GDPR) or based on our legitimate interest (Art. 6(1)(f) GDPR) to respond to any questions, complaints, or feedback you send us and to improve the services and experience we offer to our customers, as well as our legitimate interest in keeping you informed about updates published by Life is Hard that might be of interest to you. |
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Who we can share your data with: |
We will only disclose your personal data to the extent strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic, and managerial security measures to protect the data. |
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How long we will store the data: |
The data transmitted through social media will be stored by the platforms according to their own policies. |
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Where the data is stored: |
The data is stored on social media servers located in the European Union or the USA. Marketing service providers will store the data on their own servers located in the EU. Downloaded data will be kept on our secure local servers and in the cloud. |
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Social plugin usage
It is the responsibility of TID and the social media platforms (as associated operators), in accordance with community policies, to process active display data (such as cookie ID) when a user of our site interacts with social networks through embedded buttons and widgets.
On our site, we have integrated the social plugins of Facebook and LinkedIn. For more information about the plugins we use, please refer to the Cookie Policy.
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Personal data |
Name, image, any publicly accessible information in your social media profile, Cookie ID. |
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Legality of processing: |
We will process your data based on our legitimate interest in facilitating easy content sharing on our platform (Article 6(1)(f) of Regulation (EU) 2016/679). |
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Who we can share your data with: |
We will disclose your personal data only to the extent that this is strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic, and managerial security measures to protect the data. |
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How long we will store the data: |
Data shared with social media networks will be stored by them in accordance with their own policies. |
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Where the data is stored: |
Data is stored on the social media networks’ servers, located in the European Union or the United States. Marketing service providers will store the data on their own servers located in the EU. The data that we download locally will be stored on our secure, local servers and in the cloud. |
- We process data about you when you request to schedule a discussion with us or with our partners
To explore a partnership with TID, you can arrange a call with one of our employees; however, we will first ask you to provide us with some information about yourself and your company
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Personal data: |
Name, surname, phone number, email address, the name of the company you represent, your job title. |
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Legality of processing: |
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Who we can share your data with: |
We will disclose your personal data only to the extent that this is strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic, and managerial security measures to protect the data. |
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How long we will store the data: |
We will store your data in our communications database for up to 12 months from the date of your last interaction. |
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Where the data is stored: |
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- Facilitating easy and enjoyable navigation on our website
When you access our website, we collect data about you through online identifiers (cookies and IP addresses), which are stored in log files. We use this information to design our website to better meet the needs of our users. We may also use your IP address to help diagnose any server issues and to manage our website, maintain website security, and prevent fraud, authorize the use of services available on our website, analyze trends, track visitor movements, and collect general demographic information to help identify visitor preferences.
You can find more information about cookies, as well as how to delete cookies and disable tracking, by accessing the Cookie Policy available on our website.
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Personal data |
Internet Protocol (IP), general location of the computer, device (country level), website browsing history, timestamp, request/action, type and version of the browser and operating system Other information generated while you use our website, including details on when, how often, and under what circumstances you use it. |
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Legality of processing: |
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Who we can share your data with: |
We will disclose your personal data only to the extent that this is strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic, and managerial security measures to protect the data |
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How long we will store the data: |
There are session cookies and persistent cookies. While session cookies are deleted when you close your browser, persistent cookies can have varying lifespans depending on their purpose. For more information about the duration of the cookies we use, please refer to the Cookie Policy |
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Where the data is stored: |
Data collected through our own cookies will be stored on the hosting provider’s servers, located in the EU. Data collected through third parties placing cookies will be stored on their servers, located in the European Union or the United States. |
Is your data safe with TID?
TID pays special attention to protecting your data and implements appropriate technical and organizational measures to ensure the protection of personal data processed, corresponding to risks and categories of protected data. In particular, we protect data against unauthorized sharing, unauthorized access, processing in violation of applicable laws, as well as against alteration, loss, damage, or destruction of data.
However, please remember that, unfortunately, no data transmission can be guaranteed to be 100% secure.
If you suspect a breach of your data privacy, please contact us immediately at: dpo@lifeishard.ro.
Important: After the data retention period ends, your data will be deleted. If we believe that this data could help us improve the quality of our products or services, we will continue to use this data only after irreversible anonymization.
Links to other websites
Please note that we are not responsible for the privacy practices of other websites or third parties. We encourage you to be aware when you leave our site and to read the privacy policies of any website that may collect personal information.
Processing data of minors
TID is not intended for and does not knowingly collect information from individuals under the age of 18 through the website. The access and use of the website by minors imply the implicit consent of the legal guardian for the minor’s navigation on our site. Additionally, if we discover that a minor has used our website without the approval of a legal representative, we will delete all personal data about them.
International transfers of personal data
TID shares personal data with partners who operate both within and outside the European Economic Area (EEA).
We use a number of third parties to provide us with services necessary for conducting our business or to assist us in running our business, and these third parties process your information on our behalf, including:
- Telephony service providers
- Email service providers
- IT service providers
- Website developers
- Web hosting provider(s)
- Marketing service providers
- Email marketing service provider
List of International Partners with Whom We Share Data:
- Third parties placing cookies: LinkedIn, YouTube, Google, Facebook
- Online platforms: Facebook, LinkedIn, Instagram
- Marketing automation tool (Newsletter Sending): SendGrid
- Our platform for website development and hosting
Personal data may be stored and processed in any country where we engage service providers. We may transfer the personal data we hold about you to recipients in countries other than the one in which the personal data was initially collected, including the United States or Israel. These countries may have data protection rules that differ from those in your country. However, we will take steps to ensure that any such transfers comply with applicable data protection laws and that your personal data remains protected according to the standards described in this Privacy Policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may have the right to access your personal data.
If applicable law requires us to ensure that an international data transfer is governed by a data transfer mechanism, we use one or more of the following mechanisms:
- Standard EU contractual clauses with a data recipient outside the EEA or the UK
- Verification that the recipient has Implemented binding corporate rules
- We will also ensure that all our international partners have adopted additional measures to provide adequate safeguards, enforceable rights, and effective legal remedies. These measures aim to offer additional assurances to data subjects that the data transfer under Standard Contractual Clauses or Binding Corporate Rules provides a level of protection equivalent to that guaranteed within the European Union.
Here are the rights you enjoy:
As a data subject, you have specific legal rights concerning your personal data that we collect and process. TID respects these rights and ensures that we properly consider your interests.
- Withdrawal of Consent: If we process your data based on your consent, you can withdraw your consent for that processing at any time. This does not affect the legality of processing based on consent before withdrawal.
- Data rectification: If you find that we hold inaccurate personal data about you, you can request that we correct or update the information.
- Restriction of processing: You may request that we restrict the processing of your personal data under certain conditions:
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- you contest the accuracy of the personal data for a period enabling us to verify its accuracy,
- the processing is illegal, and you request the restriction of processing instead of the erasure of your personal data,
- we no longer need your personal data for the purposes of processing, but you require it for the establishment, exercise, or defense of legal claims,
- you object to processing while we verify whether our legitimate grounds override your rights.
- Access to your data: You can request information about the personal data we hold about you, including information about what categories of data we hold, what they are used for, where we collected them from if not directly from you, and to whom they have been disclosed, if applicable. You can obtain a free copy of your personal data from us. We reserve the right to charge a reasonable fee for any excessive or manifestly unfounded requests.
- Right to data portability: Upon request, we will transfer your personal data to another controller, where technically feasible, provided that the processing is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you may request that we transfer your data directly to another controller specified by you.
- Right to Erasure: You can request us to erase your personal data in the following situations:
- The data is no longer necessary in relation to the purposes for which it was collected or processed.
- You object to the further processing of your personal data (see Right to Object below).
- The personal data has been processed unlawfully.
- You withdraw the consent on which the processing is based.
Except where processing is necessary:
- To fulfill a legal obligation which requires the processing of such data by us.
- Particularly for legal obligations concerning data retention periods.
- For the establishment, exercise, or defense of legal claims
- Right to Object: You can object at any time to the processing of your personal data due to your specific situation. In this case, we will no longer process your personal data unless we can demonstrate legitimate, compelling, and overriding interests for the processing or for the establishment, exercise, or defense of legal claims.When objecting to the processing, please specify if you would like us to erase your personal data or restrict the processing of such data.
- Right to lodge a complaint: If you believe there has been a breach of privacy laws, you can file a complaint with the data protection supervisory authority:
-National Supervisory Authority for Personal Data Processing by completing the online form available on the website www.dataprotection.ro
Important points to note:
Timeframe: We will strive to address your request within 30 days. However, this period may be extended due to specific legal requirements or the complexity of the request.
Access restrictions: In certain situations, we may not be able to grant you access to all or part of your personal data due to legal restrictions. If we deny your access request, we will inform you of the reason for the denial.
Inability to identify: In some cases, we may not be able to identify personal data due to the lack of identifying details provided in your request. If you do not provide additional information that allows us to verify your identity, we will be unable to process your request to exercise legal rights as described in this section.
Exercising your rights
To exercise your legal rights, please contact our Data protection officer in writing at the following email address: dpo@lifeishard.ro.
Thank you for reading our Privacy Policy, and we would appreciate any feedback you may have to help us improve this document!
This version of the Privacy Policy was last updated on June 5, 2024.